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Contact Management

Contact Management Software -- programs that let you manage your contacts and relationships.  Generally for small businesses or single users.

Sales Force Automation Software -- software for more complex and larger companies.

Consultants -- consultants assisting with sales force automation.

Books/Magazines -- read all about it. 

DestinationCRM -- gateway site to many Web resources

Contact Management Software

Family of products provides sales and marketing solutions, integrated with service and support, specifically designed for professionals and small organizations.  Demos available on-line.  By Front Range Solutions
Complete solution that incorporates account management with ecommerce, sales opportunity management, email, scheduling, reporting, and a set of companion tools that enable you to bring your data with you on the road using your Palm Computing Platform device. With all these features, it is easy to see why Maximizer has been the solution of choice for over a million users worldwide.  On-line demos.  By Maximizer.
Good, basic contact manager.  Used by the sponsor of this site.  Like a central, communication liaison that marries various communication tools into a seamless link of shared information. What's more, it's simple to use, has a short ramp up time, and offers easy customization. On-line demos and trials available.  By Best Software
Microsoft's very basic solution.  Manage multiple e-mail accounts within Outlook, get all reminders in a single reminder window, streamline group planning, calendars, and much more.  Part of Office.  Can buy Office XP trial version and on-line.  By Microsoft
Integrates an on-screen Calendar, Contact Management, To Do, Planner, Notes, Calls, Anniversary, and Web sections, plus meeting scheduling over the Internet.  Editor's choice rating at CNet.  From IBM

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Sales Force Automation Software

SalesLogix -- comprehensive CRM offering that integrates a company's front office, back-office financial/ERP system, and web office activities, giving everyone in your company the ability to have a complete view of the customer — anytime, anywhere, using any device (Windows, the web, or wireless technology).  Multiple modules.  Also offers quick start version for small biz.  On-line demos.  Sold through re-sellers.

Siebel Systems -- provides the industry's most comprehensive family of multichannel eBusiness applications and services. Siebel eBusiness Applications enable organizations to create a single source of customer information which facilitates selling to, marketing to, and servicing customers across multiple channels, including the Web, call centers, field, resellers, retail, and dealer networks.  Multiple modules, mid-market version, and industry applications.

Telemagic -- originally designed for the large network installation, but small to mid-sized businesses also benefit extensively from TeleMagic’s robust feature set and data management. The complete customization features allow the user the ability to start with a blank page, and build a database to fit any business needs, or choose from several preloaded existing template designs. Databases have been designed for many uses not traditionally associated with customer relationship management including inventory tracking, invoice generation, help desks, employee time cards, and sales force automation.  Buy from re-sellers.

Firstwave -- powered by today's technology on a platform that is flexible, easily customizable and ready to help you tackle the unique challenges of your business. Benefits include access anywhere and anytime to a central database that cuts across the entire organization, providing a single, 360-degree view of the customer's history.  Offers eCRM and call center applications.  Can use as ASP or purchase.

salesforce.com -- ASP offering Web based automation solution.  Manages leads and integrates with other CRM components.  Salesforce.com is a Web site hosted in a secure data center. Users simply connect to salesforce.com via the Internet. In the same way you would log on to your favorite Web site, you can connect to salesforce.com and enter detailed information about your marketing, sales, and customer support activities.  Can demo for 30-days.

Upshot -- online service delivers speed: real-time visibility into your sales pipeline means you forecast better, make adjustments faster—and increase revenue without increasing your overhead. Focusing on the right deals means your sales team closes business faster. Mobile access means your team always has access to real-time sales information. Because it’s built for the Internet, you can get started fast—eliminating the hassles of expensive hardware, software, and consultants—and we can adapt to fit your sales process, today and in the future.  Can demo for 60-days.

SalesMetric -- an extensive web-based Sales Force Automation (SFA) application, teamed with comprehensive Customer Relationship Management (CRM), giving you the functionality of salesforce.com™ or Upshot®, at half the price.

MarketSoft -- products that are aimed at the marketing processes that have the most impact on revenue creation. Marketers who work with sales forces and channel partners now can have an end-to-end marketing automation solution for the real-world operational challenges they face.
 

Internet Selling System (ISS)  -- eBusiness solutions that help companies sell complex products and services across all sales channels. You can transform every step of your sales process with Selectica's ISS - from needs analysis and product configuration to order capture and renewals.

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Consultants

Most software companies have their own list of partner consultants.  Click the links above to find them for a specific software solution.

Here are some others:

Source 1 Consultants - provides sales, implementation, and training of business intelligence tools, high-end sales force automation systems, and contact management software.

Sales Automation Group -- We help companies become more effective in relationship based selling.

ProfessionalEDGE -- offers Sales Force Automation solutions to meet your needs and your budget.

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Books/Magazines

Field Force Automation --  monthly magazine.  Part of destinationcrm site.

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